ISO/IEC 17020 Support

Turn inspection procedures into consistent, auditable workflows. PFI-ai helps inspection bodies operating management systems aligned with ISO/IEC 17020 control inspection activities from planning and assignment through fieldwork, technical review and reporting. Configurable workflows guide teams through the required sequence, make responsibilities visible and create traceable records of who completed each activity, when it was completed and what information was produced.

How PFI-ai supports inspection bodies

• Controlled inspection workflows: Configure activities, responsible groups, dependencies and required sequences for projects and inspections.
• Checklist-based controls: Require defined checks before an activity can change state, helping teams follow approved procedures consistently.
• Roles and access control: Assign pre-configured roles at folder, project or inspection level so users receive access appropriate to their responsibilities.
• Traceable inspection evidence: Maintain images, annotations, locations, defect classifications, review decisions and related project information in a structured inspection record.
• Review and human oversight: Keep inspectors in control of AI-assisted detections through moderation, confidence review, correction and approval before findings are reported.
• Consistent reporting: Select and preview report content, apply controlled Word templates and produce structured outputs from reviewed inspection data.
• Operational visibility: Use dashboards, calendars, notifications and workflow tasks to monitor active inspections, information gaps and service-level performance.
• Repeatable records over time: Connect drone and manual inspections within a project and reference earlier observations to support continuity and defect-progression review.

Designed to support your management system

PFI-ai provides digital controls and traceable evidence that support consistent inspection delivery, internal oversight and audit preparation. Each organisation remains responsible for defining and maintaining its approved methods, competence requirements, impartiality controls, authorisations, record-retention rules and other management-system obligations. PFI-ai supports these processes, but its use does not constitute or guarantee ISO/IEC 17020 accreditation.